Facing radical change in retail
We like a cup of tea, a piece of cake and our underwear from M&S. There’s a special place in British culture reserved for the high street favourite. While tea and cake are safe (for now), M&S inhabits a retail sector redefined by discounters, disruptors, online retailers and changing consumer habits.
They know they need to play a bigger part in our lives to grow. They need relationships that inspire and invite in new people. But relationships need loyalty, and today that’s hard to nurture and even harder to sustain.